How do we help employees love what they do? How do get clarity on what makes us different? How do we create a mindset of creating memorable customer experiences?
Answering these questions creates the foundation for sustainable commercial success.
For the last 20 years, Marc has been lucky enough to work with a wide variety of companies, across a number of categories in many different parts of the world.. The common thread amongst these clients is the attitude of the 'boss'. Usually the CEO, sometimes a divisional MD.
Each and everyone is curious and open-minded. Interested in fresh insights and perspectives, they never want to stop learning
Marc helps his clients achieve their aspiration, to be 'best in class', not just 'best in category'. His philosophy and approach is 'The Business Case for Love'. Simply put, "a belief that if you want your customer to love the company, you need to start by ensuring your team love their company".
Not a 'workshop' but an event in its own right. Always in an inspiring location and designed to be memorable, involving and experiential.
No Powerpoints allowed!
They range from the introductory 'Business Case for Love' Taster Event through to Two-Day Events for up to 30 people.
Popular topics include:
The Memorable Customer Experience Event
The 'Best in Class' Leadership Event
The 'Best in Class' Innovation Behaviours Event
Contact us if curious to find out more.
Marc is currently working on his book, The Business case For Love. It explores how toxic cultures, unhappy employees, poor customer experiences and fractious relationships have brutalised employees and destroyed customer loyalty. In it he argues now is the time to expose bad leadership and rebuild The Company Spirit.
It is a must-read for all Directors, CEOs, and all executives involved in protecting or changing corporate culture. It should also be read by everyone concerned with employee engagement, customer experience, productivity and performance. All are inextricably linked.
The hard-hitting and direct messages will be a wake-up call to many or should be. And the practical insights and approaches will be enlightening.
The book is filled with anecdotes and illustrations from real situations, many from Marc's international engagements with organisations in a wide range of industries over the past 20 years.
Published by Palgrave Macmillan, it will be available in spring 2020 and is available to pre-order now